Facebook fan pages are all the rage and are a great way for business owners to tap into their ideal target market, connect with them, and at the same time provide an opportunity to promote their business.
A Facebook fan page (also known as a Facebook business page) is YOUR forum, as a business owner, to share product updates, more details about the services you offer, and also to share great tips and strategies in your niche. , showing you as an expert in what you do.
Ideally, leave your settings open on your Facebook fan page to allow interaction with those who like your page. This encourages engagement with your fans, who can post questions and comments.
Unfortunately, Facebook fan pages are also a magnet for spammers. If a person has liked your page, it means that they can also post unwanted content on your wall.
As a business owner, your page is an extension of your brand. When spammers post junk on your wall, you need to act quickly to remove it and prohibit the person who posted it from being able to republish it. Nobody wants to visit a page and see that spammers have attacked the wall and the owner of the page has done nothing to remove it.
This is what to do
First, choose the post you want to delete.
Mouse over to the right of the post and a gray X will appear. Click the X. A box will appear with four options:
- delete post
- remove post and ban user
- hide post
- report as abuse
If you click Delete Post, Facebook will ask you to confirm your action. A Delete Post box will appear again asking if you are sure you want to delete the post. If you’re ready to delete, just click the Delete Post button.
If you click Delete post and ban user, a confirmation box will also appear.
Once you have confirmed the removal action, the offending post will be automatically removed from your wall.
You may also want to hide the message by clicking Hide Post. Doing this will immediately delete the post without any confirmation notice and mark it as spam.
Helping Facebook report abuse
If you wish, there is another option available which is to report the person who posted the spam on their Facebook page wall. If you click the Report Abuse option, a box will open giving you five options on how to describe the message.
The options are:
- Spam or scam
- Contains hate speech or attacks on people
- Violence or harmful behavior
- Sexually explicit content
Permanently ban this person from this Facebook page and remove all content they have posted.
After choosing one, just click the Send button and the message will automatically be sent to Facebook administrators.
Why you need to keep an eye on your page
It is important to be diligent and keep the wall of your Facebook fan page clean.
Nothing looks worse than visiting a Facebook business page and seeing that spammers are going crazy there, posting randomly, and the owner of the page is not even aware or has not taken any action to remove the spam material or block spammers.
It seems unprofessional and shows that the owner of the page is likely not visiting or publishing regularly. As a visitor, would you stay on such a page? Probably not.
If you’ve put in the effort and investment to set up a Facebook fan page, keep the “Liker” experience positive and be diligent to remove unwanted spam posts.